The DOJ's final rule requires every public housing authority website to meet WCAG 2.1 Level AA accessibility standards. Non-compliance risks lawsuits, HUD funding loss, and resident harm. Kmarks has the proven expertise to get you compliant — fast.
We'll review your current website and identify every compliance gap — at no cost to you.
On April 24, 2024, the Department of Justice finalized a rule requiring all state and local government entities — including every public housing authority — to make their websites and mobile apps conform to WCAG 2.1 Level AA accessibility standards.
The DOJ rule under 28 CFR Part 35 Subpart H is not optional. Every housing authority website, tenant portal, online application, and PDF must comply — or face legal consequences.
The rule covers your main website, mobile apps, online rent payment systems, maintenance request portals, housing application forms, PDFs, and even third-party tools you use.
Non-compliance can trigger complaints to HUD, jeopardizing your federal funding. ADA digital lawsuits surged 20% in the first half of 2025, with over 4,000 filed in 2024 alone.
Accessible websites ensure residents with visual, hearing, motor, or cognitive disabilities can access housing services, apply for assistance, and communicate with your authority online.
Housing authorities face unique risk — simultaneously covered by ADA Title II, Section 504 of the Rehabilitation Act, and the Fair Housing Act. All three require digital accessibility.
You cannot contract away your ADA obligations. If a private company runs your tenant portal or payment system, your housing authority is still legally responsible for its accessibility.
Know exactly when your housing authority must be compliant.
WCAG 2.1 Level AA covers four core principles: Perceivable, Operable, Understandable, and Robust. Here are the key requirements your housing authority website must meet.
Every image, chart, and graphic must have descriptive alternative text for screen reader users.
Text must meet minimum contrast ratios (4.5:1 for normal text, 3:1 for large text) against backgrounds.
All functionality — forms, menus, portals — must be operable using a keyboard alone, without a mouse.
All videos must include captions. Audio-only content requires text transcripts for deaf and hard-of-hearing users.
Online housing applications, maintenance requests, and payment forms must be fully accessible with clear labels and error messages.
The site must be fully functional and accessible on mobile devices, which many low-income residents rely on exclusively.
Lease agreements, annual plans, board minutes, and HUD notices must be tagged and accessible to screen readers.
Users must be able to resize text up to 200% without loss of content or functionality, supporting low-vision users.
Kmarks is the only web design agency in Alabama with a proven, award-winning portfolio exclusively serving Public Housing Authorities.
Florence Housing Authority (2025), Alexander City Housing Authority (2023), and Selma Housing Authority (2021–2022) — all Kmarks clients.
68 verified 5-star reviews from real clients. The highest-rated web design agency in the region for government and Housing Authority work.
Critical for Section 3 compliance and diversity spending requirements in HUD-funded contracts. Our certifications strengthen your RFP responses.
Web design, ADA compliance audits, tenant portals, online applications, SEO, branding, and photography — one agency for all your digital needs.
Our clients don't just get compliant websites — they get award-winning digital experiences that improve resident engagement and streamline operations.
Real results from real Housing Authority clients across Alabama.
"Kmarks completely transformed our digital presence. Our residents can now apply for housing online, submit maintenance requests, and access all their documents from any device. The accessibility features have made a real difference for our elderly and disabled residents."
"We needed a website that met HUD standards and served our diverse community. Kmarks delivered an accessible, mobile-friendly site that increased our online submissions by over 125%. Their team understood our unique needs as a public housing authority from day one."
"The Kmarks team is incredibly professional and responsive. They built us a beautiful, fully accessible website that our staff can easily manage. Our resident engagement increased by 190% in the first year. I highly recommend them to any housing authority looking to modernize."
A clear, proven process designed specifically for Housing Authorities with tight timelines.
We scan your current website against all WCAG 2.1 AA criteria and deliver a detailed report identifying every compliance gap — at no cost.
We present a tailored remediation plan with clear timelines, pricing, and deliverables — designed to meet your specific deadline and budget.
Our team redesigns or remediates your website with full WCAG 2.1 AA compliance, tenant portal integration, and rigorous accessibility testing.
We launch your compliant website and provide ongoing monitoring, staff training, and lifetime support to maintain your compliance status.
Request your free ADA Title II compliance audit today. We'll identify every gap in your current website and show you exactly how to fix it — before the deadline hits.
Get My Free Compliance Audit NowOr call us directly: (334) 472-0686 | info@kmarks-solutions.com