Refund & Cancellation Policy Framework

Effective Date: January 26, 2026
Last Updated: January 26, 2026

This policy governs refunds, cancellations, and service termination.

1. Deposits

• Deposits reserve production capacity and project scheduling

• Deposits are non-refundable unless otherwise stated in writing

2. Project-Based Services

For fixed-scope projects:

• Fees are earned as work is performed

• If a project is canceled by the client, the client is responsible for:

  • All work completed up to the cancellation date

  • Any non-cancelable third-party costs incurred

Unused, unperformed work may be credited or refunded at Kmarks’s discretion, unless otherwise stated in the agreement.

3. Monthly & Recurring Services

For monthly services (maintenance, SEO, marketing, hosting coordination):

• Services are billed in advance unless otherwise stated

• Cancellations require 30 days’ written notice

• No refunds are issued for partial billing periods

4. Third-Party Costs

Third-party expenses (hosting, domains, plugins, ad spend, licenses) are non-refundable, as they are governed by third-party policies.

5. Late Payments

• Invoices are Net 30

• Late payments may result in service suspension

• Continued non-payment may result in termination

6. No Performance Guarantees

Refunds are not issued based on:

• SEO rankings

• Traffic volume

• Lead generation outcomes

• Advertising performance

• Business revenue results

7. Chargebacks

Initiating a chargeback without first contacting Kmarks constitutes a breach of agreement and may result in immediate service suspension.

8. Termination for Cause

Kmarks may terminate services immediately for:

• Non-payment

• Abusive behavior

• Illegal or unethical use of services

• Repeated violations of agreements

9. Final Deliverables Upon Termination

Upon final payment:

• Kmarks will provide deliverables completed to date

• Proprietary tools, staging environments, and internal assets remain Kmarks property